Refund policy

Refund & Return Policy

At Problix, customer satisfaction is our top priority.

Damaged or Defective Items

Please inspect your order upon receipt. If the item is defective, damaged, or not functioning properly, kindly contact us immediately at support@probliix.com with clear photos or videos showing the issue.

Once the issue is verified, a full refund will be issued to the original payment method.

Incorrect Items

If you receive an item different from what you ordered, please contact us right away. After verification, a full refund or replacement will be arranged at no additional cost.

Non-Returnable Items

Please note that we do not accept returns for the following items:

  • Perishable goods (such as food, flowers, or plants)

  • Customized or personalized items

  • Personal care or hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you have questions regarding a specific product, feel free to contact us before placing your order.

Refunds

Once your case is reviewed and approved, refunds will be processed to the original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.

If you do not receive your refund within 15 business days after approval, please contact us at support@probliix.com.